Each engagement is preceded by a Needs Assessment.

What is a Needs Assessment and why do we insist that one be done?

• Determine and align on expected results, timing and priorities.
• Define and gain multi-lateral buy-in on key actions, milestones and metrics.
• Align on key risks and contingent responses.
• Agree on project budget and management process.
• Work through organizational objections and communication process.
• COMMIT - “Skin in the game”, and investment in the program.

What is typically delivered as a Business Solution?

• Internal assessment and business case.
• “As-is” and “To-be” process definitions.
• Resource and support requirement with timing.
• Detailed implementation plan - “no magic.”
• Piloted and completed build projects.
• New metrics, key indicators and tracking mechanisms.
• Human resources reorganization, training, new accountabilities.
• Market and financial results that meet or exceed agreement and expectations.